All conversations.
One inbox.
Manage every customer conversation across WhatsApp, Instagram, Facebook, email and live chat in a single shared inbox, with an AI assistant built in.
Everything your team needs
to support customers
One shared inbox for every channel your customers already use, with AI assistance and self-service built in.
Omnichannel inbox
Keep all your customer conversations in one place, across website, email, social media and messaging platforms.
AI assistant
Reduce support volume with an AI agent that learns from your help center, chats and FAQs to suggest smart answers instantly.
Customizable live chat
A live chat widget that matches your brand's colors, language and design effortlessly.
Knowledge base
Deliver smooth self-service experiences with a flexible help center, improved with AI-powered search.
Team collaboration
Private notes, mentions and assignment rules so your whole team works from the same conversation history.
Reports & analytics
Track response times, resolution rates and agent performance across every channel.
Every channel, one place
Connect WhatsApp, Instagram, Facebook, Telegram, email and your website's live chat, and never miss a conversation again.
- WhatsApp, Instagram & Facebook built in
- Email and Telegram support
- Customizable live chat widget
- One shared inbox for the whole team
Let AI handle the repetitive work
An AI agent that learns from your help center, past chats and FAQs, suggesting smart answers and looking up articles instantly, so your team can focus on what really needs a human.
- Smart answer suggestions in real time
- Instant access to past conversations
- Automatic translation for multilingual support
- Learns from your own knowledge base
Let customers help themselves
A flexible, easy-to-use help center with AI-powered search, built for natural, conversational queries.
- Searchable help center for your customers
- AI-powered search for natural queries
- Organize articles by category
- Reduces repetitive support tickets
One team.
Every channel.
We set up your channels, customize your widget and get your team onboarded, no technical work needed on your end.
Connect your channels
WhatsApp, Instagram, Facebook, email and live chat, all connected to one inbox.
Customize your widget
Match your brand's colors, language and tone across every touchpoint.
Onboard your team
Invite agents, set up assignment rules and start replying from day one.
Built for growing teams
Team collaboration
Private notes, @mentions and internal discussions on every conversation.
Automation rules
Automatically assign, tag and route conversations based on rules you define.
Reports & analytics
Response times, resolution rates and team performance, all in one dashboard.
Multi-brand support
Manage conversations for multiple brands or projects from a single account.
Mobile app
Reply to customers on the go, from anywhere, on any device.
API & webhooks
Connect Omni to your existing tools and workflows with a full API.